Experience
Professional experience
8+ years across engineering and product management, spanning AI products, MarTech, fintech, and platform ecosystems, working with cross-functional teams to deliver measurable outcomes.
Career
Where I've worked and what I built
Canon Australia
Digital Technology Specialist (AI Product Management)
Defined forecasting problem space across demand planning, inventory alignment, and commercial decision-making. Translated business questions into structured data problems and model-ready inputs. Aligned stakeholders on AI use cases grounded in data availability, not hype.
- Built and tested AI-driven forecasting workflows using historical sales data across product, retailer, and time dimensions
- Designed evaluation frameworks including confidence ranges, scenario modelling, and validation loops for business usability
- Prototyped agentic workflows for knowledge retrieval, campaign insight generation, and workflow automation
- Defined prompt structures, guardrails, and response validation logic for enterprise-safe AI usage
- Worked across data constraints including incomplete datasets, governance limitations, and system fragmentation
Canon Australia
Digital Product Owner (Product Manager)
Leading product strategy and delivery for marketing platforms and digital services across AU & NZ. Owned the end-to-end Canon Professional Services (CPS) program, delivering a scalable self-service portal for membership management, service requests, and benefits redemption.
CIMET Sales
Product Manager
Achieved 75% conversion rates from customer visit-to-lead. Led cross-sell feature development increasing lead generation by 5%. Designed and launched Australia's first online end-to-end Residential Solar Comparison to Purchase journey.
Handy Solutions
Product Manager
Orchestrated comprehensive employee on-boarding and verification procedures for clients. Spearheaded design and development of business strategies to drive revenue growth.
Highradius Technologies
Associate Product Manager
Delivered effective solutions and features addressing client issues. Maintained churn risk at less than 1% during COVID by proactively resolving client-reported issues and managing product roadmap.
Highradius Technologies
Product Analyst
Collaborated with engineering teams to deliver comprehensive business solutions. Conducted training sessions on new product features and managed sprint backlog using JIRA and Confluence.
NCR Corporation India
Software Engineer
Collaborated in Scrum teams to improve application functionalities. Deconstructed complex features for feasibility and enhanced application usability by developing pivotal features.
Outside work
Selected projects & experiments
Things I build to stay close to the technology and test ideas outside of a work context.
AI · Forecasting
AI Sales Forecasting Tool
Built a concept forecasting system using historical sales datasets. Designed feature inputs, defined evaluation metrics, and structured scenario outputs by product, retailer, and time period. Focused on making model outputs interpretable and actionable for non-technical stakeholders.
- Feature input design
- Evaluation metrics
- Scenario output structure
- Confidence range logic
AI · Agentic
Agentic Workflow Experiments
Built and tested internal workflow agents including an email cleanup agent, a CRM enrichment assistant, and a knowledge retrieval tool. Used n8n for orchestration and LLM chaining to test viability of agentic patterns for real enterprise workflows.
- Email cleanup agent
- CRM enrichment assistant
- Knowledge retrieval tool
- LLM orchestration with n8n
Product · UX
Camera Comparison Tool
Designed a structured product database and comparison logic sourced from official spec sheets. Built comparison UX focused on helping photographers make decisions — not overwhelm them with raw specs. Prioritised decision-relevant attributes over completeness.
- Structured spec database
- Comparison logic design
- Decision-focused UX
- Attribute prioritisation
Skills
What I bring to the table
Product Strategy & Discovery
Problem framing, 0→1 scoping, roadmap prioritisation, and translating business problems into structured product inputs.
Stakeholder & Cross-functional Alignment
Aligning engineering, data, marketing, and commercial teams around a shared product direction and delivery plan.
Agile Delivery
Sprint planning, backlog management, and iterative delivery with continuous validation against real user behaviour.
AI & Data
Tools & Stack
How I think
Things I believe about building products
Start in the problem space, not the solution space.
The best product decisions come from understanding what is actually broken, not from building the first idea that sounds plausible.
If users don't trust the output, the feature doesn't exist.
Trust is a product quality. An output no one acts on is not a working feature — it is an expensive prototype.
Governance is a design principle, not a constraint.
Especially in AI work, explainability and safety are not compliance boxes. They are the difference between adoption and abandonment.
Ship small. Stay close to what is real.
Tight feedback loops beat long roadmaps. The closer you stay to real users and real data, the fewer expensive corrections you have to make later.
Let's build something together
I'm always open to discussing new opportunities and interesting projects.